Transforming Analytics with Invimatic’s Flexible Architecture

Company Overview

Invimatic collaborated with a US-based Intelligent CX platform to revolutionize their analytics architecture. Faced with challenges in accommodating diverse customer needs and ensuring data security in a multi-tenant environment, the client sought a solution that would break free from one-size-fits-all analytics.

The client is an all-in-one Intelligent platform empowering CX teams with actionable insights. Using prediction and GenAI, they enhance team productivity by providing real-time predictions, trends, sentiments, topics and more. Their platform eliminates the need for multiple solutions and manual data handling.

Challenges

Dynamic Data Dashboards

• Create dashboards supporting varied dynamic data and schema for diverse customers
• Ensure a flexible, personalized experience tailored to each customer’s unique dataset needs

Customer Perspective Incorporation

• Adapt to diverse customer perspectives and business needs
• Ensure the analytics framework aligns with specific industry intricacies, reflecting diverse viewpoints within client’s customer base

Data Security

• Ensure robust customer data security in a multi-tenant environment
• Implement advanced measures to safeguard sensitive information, ensuring confidentiality and compliance

Cost-Effective Licensing

• Design an optimized licensing model scaling seamlessly with growing customer numbers
• Foster flexibility and cost-effectiveness, allowing the customer to expand its user base sustainably

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Solution Offered

Cube-js Reporting Framework

• Suggested Cube-js, an open-source self-hosted reporting framework
• Deployed on Kubernetes services for scalability

Multi-Tenancy and Integrated Security

• Configured Cube-js to support multi-tenancy
• Integrated robust security measures with other loop services

Optimized Caching Framework

• Implemented an efficient caching framework to alleviate the load on transactional databases

Dynamic Schema Generation

• Developed a dynamic schema to align with the varying needs of different customers and tenants

Standard Templates and Custom Reports

• Created standard templates for common reporting needs, facilitating faster dashboard implementation
• Designed highly configurable custom reports to complement standard dashboard templates

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